on the Internet requires you to give out various details about
yourself that could be used by unscrupulous traders to bombard
you with junk mail and spam - but not with WRPM. Your details
are stored and downloaded to WRPM securely at all times during
information we collect and how we use it
you place an order with WRPM, we need to know your name, delivery
address, credit or debit card number and expiry date, e-mail
address and telephone number. This information allows us to
fulfill your order and notify you of the status of your order.
We may also use your name and email address to provide you
with information about features which may be of interest to
you but this is only if you request at the subscribe-me points.
If you subscribe to our mailing lists for new release and
other information, we need to know your e-mail address and
we also ask you to answer various general questions about
yourself. You will be asked to specify the areas in which
you are interested so that we can tailor the information which
we send to you to cover the topics and merchandise which we
believe you might be interested in. If at any time you wish
to receive information about any other areas which you currently
do not receive you may amend your preferences by sending an
email, stating the amendments you wish to make, to firstname.lastname@example.org.
If you wish to stop receiving any information, you may remove
yourself from the mailing list by sending an email whose subject
is "unsubscribe" to email@example.com.
By submitting your information you consent to the use of that
information as set out in this Policy. If we change our Privacy
Policy we will post the changes on this page so that you may
be aware of them. We will also e-mail you should we make any
changes and give you a chance to ask us not to use your information
in that way.
your order turn out to be faulty or different from what you
ordered, we offer a a full refund as soon as possible and
at the latest within 30 days of agreeing to give the refund.
This does not affect your statutory rights as a consumer.
have the the right to cancel (without reason) your contract
to buy within 7 working days from when you receive the order.
Your money will be returned within 30 days of the cancellation
less the cost of returning the goods.
Damage in the post to you?
Full replacement guaranteed. It would help us if you notify the office immediately and send your order back to the office within a week of the sale.
Presents not a success?
If you would like an exchange or refund please let us know as soon as possible. The goods must be sent back to us back within one month in mint condition.
to do if you have a complaint
we do everything humanly possible to ensure that we deliver
you the music of your choice in perfect condition, inevitably
things can sometimes go wrong. It may be that you experienced
problems with the web site, or that there were problems with
the order itself. Please telephone us to let us know exactly
what went wrong, and we will do everything we can to correct
the problems. If - as a result of your call - we change elements
of our company policy or website, we will keep you informed
of this. Finally, you are always at liberty to take advantage
of our no-quibble money-back guarantee if you feel that the
matter was not resolved to your complete satisfaction. Anything
we've missed out? If there is anything you would like to see
on this site, then please complete our enquiry form and tell
us how we can help you enjoy your music more.
Please feel free to contact WRPM with comments or suggestions
by any of these methods:
Phone: 0161 861 8727
Mail: WRPM, 7 Thornbridge Avenue, Chorlton, Manchester, M21 9DN