has created this page to make your visit to our web site as
enjoyable as possible - but also easy and secure, and to ensure
that you have the best possible experience whilst shopping
on our site. If you have any problems during the order process
or wish to make any kind of enquiry, please do not hesitate
to e-mail us on email@example.com or telephone 0161 861 8727
Monday to Friday, 9am - 5pm and Saturdays 9am-1pm A message
can be left on the answerphone on this number at any time
and will be answered as soon as possible.
Shopping on the WRPM website is based around a familiar 'Shopping
Basket' system. You simply add and remove items to and from
your 'basket' as you move around the shop. Once you've got
the items you need, simple click on the 'Proceed to checkout'
button - then (and only then) will we ask for the details
we need to fulfil your order (including payment - explained
Cds, tapes and books are arranged in categories, and you'll
know exactly where you are throughout the store because of
our easy to use navigation system . You can search for title,
artist or description.
have tried to offer you as many ways of making payment as
we can. Once you are in the checkout section, you can choose
the following payment options:
- payment using on-line credit card purchase
- payment where you send us your credit card details or cheque
separately (by post, fax or telephone)
Once again, do not hesitate to phone or email any query.
If you decide to order offline WRPM accepts the following credit or debit cards:
WRPM has for many years taken card payments and
has had 'Merchant' status with the bank to do this. For complete
credit card security for on-line payments, WRPM has made an
arrangement with WorldPay a leading on-line credit card transaction
provider. Your security is important to us. - so we've taken
credit card security very seriously.
We will take your order details first - and then pass you
to the WorldPay secure web site where you will be able to
pay for your goods using one of these cards
Pounds Sterling only
in complete safety and
security - and we hope come back to the main WRPM site to
browse not only the catalogue but the news and other sections
of the site. All feedback is very welcome.
Listening to the music clips
Some products have a sound clip of one of the tracks available for you to listen to. You will see this symbol when you can listen to a clip. Some albums have more than one clip and you will see this: 1 2
The sound clips on the WRPM site are RealAudio files. They can be played by any program recognising .ra and .ram files but the most common is RealPlayer (or RealOne as the new version is called). Please ensure that you have the latest version from http://www.real.com/. There is a free version of this software available.
When you click on the symbols your browser may ask if you wish to download the file or open it from the current location. Choose 'Open from current location'. The clip will then play and the track information will be displayed in RealPlayer/RealOne. If you cannot see it click 'View/ClipInfo' from the menu.
I click on the clip but nothing happens
Do you have RealPlayer/RealOne installed?
Is it the latest version?
Try making sure the RealPlayer/RealOne program is open before clicking on the clip.
I click on the clip and RealPlayer/RealOne tries to open it but freezes
Close any programs that you have open other than your web browser and try again.
Try restarting your machine.
Try playing other clips from other sites. If you cannot play these either then you have a conflict or faulty configuration.
Try uninstalling all versions of RealPlayer/RealOne on your machine and reinstall the latest version.
For further help please try the RealNetworks Frequently Asked Questions page. If this does not solve your problem please email firstname.lastname@example.org giving information about you browser, operating system and describing the problem you have encountered. We will respond as soon as we are able.
Please feel free to contact WRPM for further help or with comments or suggestions
by any of these methods:
Phone: 0161 861 8727
Mail: WRPM, 7 Thornbridge Avenue, Chorlton, Manchester, M21 9DN